Terms & Conditions

A brief summary of the important trading conditions can be found on this link.

Welcome to the Giftwarehouse website. By continuing to use this website, you are indicating that you accept these Terms & Conditions of use.

Please also read our Privacy policy section about Data Protection and how we use the information you give us.

You can print out any page from this website, including the Terms & Conditions, by selecting Print from the File menu of your internet browser.

On this website

"We" and "us" means Giftwarehouse (Europe) Limited.

"You" means the person using the website.

The website is intended primarily for UK users but international orders will be accepted subject to the payment of additional delivery charges. These charges will be quoted prior to acceptance of the order.

By using the website you confirm that you are at least 18 years old, or, if you are under 18, that you are accessing the website with the consent of your parent or guardian. We do not sell goods to children online, but we do sell children's goods for purchase by people over 18.

The terms and conditions quoted here also apply to any of our content displayed on agreed third party websites.

Terms & Conditions of use of this website

Website content

We own the copyright to all the contents of this website, including images. All trademarks and other intellectual property are owned or licensed by us (unless otherwise specified) or are the property of third parties offering goods for sale through this website.

You may not copy, reproduce, distribute, republish, download, display, post or transmit any part of the website without written consent from us (except as stated below).

You may print or download any page(s) for your own personal and non-commercial use only. If you have any doubts about what you can do, please go to our Contact us page to apply for permission to reproduce the website.

While our website is as accurate as possible, we cannot accept responsibility for any inaccuracies or errors beyond our reasonable control. We cannot guarantee that colours in our images will be rendered correctly on different computer monitors. The product dimensions supplied are intended to give an approximate indication of the size of individual products.

External material

You shall not use the website in any way that will damage it or interrupt its provision. You shall not use the website to transmit or post any computer viruses.

We cannot guarantee that the website is free from computer viruses, and you should take your own precautions in this respect.

We will try to make sure that the website is always available. However, this is not always possible, and we are not liable if the website is unavailable.

Links

The website may contain links to other websites; these external websites are not under our control. We cannot be held responsible for such websites and cannot make any guarantees about them. We provide these links because we think they might interest you, but we do not monitor or endorse these other websites.

Termination of the website or services

We reserve the right to terminate the website or remove any of the services on it with immediate effect at any time, for example if:

  • there is a change in the law that limits our ability to provide the website
  • an event beyond our control stops us providing the website (eg: technical difficulties)

Changes to Terms & Conditions

We reserve the right to change these Terms & Conditions of use from time to time. If this happens, we will notify you by posting the new Terms & Conditions of use on the website. If you do not wish to be governed by the revised Terms & Conditions of use, please stop using the website.

Liability

We take no responsibility for any loss or damage suffered as a result of our "order online" service, or goods supplied using it, except as required by law, even if we could have foreseen the loss, or the possibility of it was brought to our attention.

General

These Terms & Conditions of use are governed by the law of England and you and we agree to use the English courts if there is any dispute between us.

If any part of these Terms & Conditions of use is found to be invalid by law, the rest of them remain valid and enforceable.

Terms & Conditions for buying goods online

By placing an order using this service you are accepting these Terms & Conditions. Please read these Terms & Conditions before placing an order.

In these Terms & Conditions

"We" and "us" means Giftwarehouse (Europe) Limited.

"You" means the person placing an order.

"The contract is agreed" - by completing and submitting an electronic order form, you are making an offer to purchase goods which, if accepted by us, will result in a binding contract. An acceptance email from us confirms that the contract is formed.

"Working days" means all days other than Saturdays, Sundays and English statutory and public holidays.

By using the website to buy goods online, you confirm that you are at least 18 years old, or, if you are under 18, that you are accessing the website with the consent of your parent or guardian. We do not sell goods to children online, but we do sell children's goods for purchase by people over 18.

Ordering, cancelling before despatch and returning after despatch

Ordering

By completing and submitting an electronic order form, you are making an offer to purchase goods which, if accepted by us, will result in a binding contract. Please note orders will only be despatched once we have authorisation from your payment card issuer. We will not be liable if there is a delay, and we will not accept your order if payment is not authorised.

Certain steps must be followed for a contract to be formed, as described below.

After you have placed your order:

  • We will send you, as soon as possible, an email to acknowledge your order. It will confirm which goods you have ordered. This email is not an order acceptance from us.
  • When we despatch your goods from our warehouse, we will send you a confirmation email. This means we formally accept the order, and are obliged to complete the contract.

We do not have to accept your order, and for example, we will not accept your order if:

  • we do not have the goods in stock
  • your payment is not authorised
  • there is an error on our website regarding the price or other details of the goods
  • you have cancelled it in accordance with the instructions below

We reserve the right to refuse any order.

Cancelling an order before despatch

If you change your mind after placing an order, you can cancel it at any time before we despatch it. Please see the Contact us page for our telephone number. You will need to give us your name and address details, as well as your order number to cancel your order.

Special orders, where items are being specially manufactured to satisfy that order, cannot be cancelled once the order has been accepted. No refunds will be given in this case.

Returning goods after despatch

Cooling off period

When you order from us online, you are entitled to a cooling off period after despatch, when you can return your goods without any penalty. Our cooling off period is 7 days, which includes any statutory cooling off period.

This period starts the day the contract is agreed (i.e. you receive an email from us saying we have despatched your order) and ends 7 days after the day following delivery of the goods.

All items with the exception of pierced jewellery are covered by this cooling off period.

Returning goods

Please refer to our Returns page for details on returning goods.

If you wish to return goods you have a duty to keep them in your possession and to take reasonable care of them until you return them. Please complete our returns form to inform our customer service department that you wish to return your item(s). Goods must be returned in their original condition, including immediate packaging, within the cooling off period.

Our returns policy does not affect your statutory rights. For further information on your statutory rights look at www.consumerdirect.gov.uk

Product availability

Our website only shows goods available for purchase in the UK and Europe. We also supply to european countries subject to payment of additional shipping charges. Items shipped to European destinations are transported by road and can take up to 5 days to arrive at their destination. We would welcome an email from potential buyers in other countries who wish to discuss the possibility of goods to their part of the world.

Pricing and payment

Prices throughout the website are quoted in Pounds Sterling, and payment can only be accepted in Pounds Sterling. Prices exclude VAT. Packing and delivery costs will be added to the total price of your goods.

While we make every effort to ensure that the goods shown on our website are currently available at the price shown, we cannot guarantee that this will always be the case. If goods you have ordered are unavailable, you will be notified as soon as possible.

The price you pay is the price of the goods shown at the time you place your order, even if the price of the goods has since changed.

Your payment card will be debited for your order when the order is placed.

Special Offers Terms & Conditions

Where an offer mentions that an item is reduced in price, eg: half-price, the discount will be calculated at checkout before any postage or packaging charges are applied.

Delivery information

When will I receive my order?

We will despatch your order normally within 24 hours (workings days only), but if your order is placed online by Monday, for United Kingdom customers, your goods should arrive with you before the following weekend and you will be sent an email as soon as your order has been despatched. All items are despatched using specialist carriers next day service, so you should receive your order the next working day after dispatch.

Refund policy

Faulty goods

The procedures, set out here, to return goods do not affect your statutory rights. Further information on your statutory rights can be found at www.consumerdirect.gov.uk. If you do receive faulty goods, please follow one of the procedures outlined on the Returns page.

Exclusions

Please note pierced jewellery cannot be returned under these terms and conditions.

Changes to Terms & Conditions for buying goods online

We reserve the right to change these Terms & Conditions for buying goods online from time to time. If this happens, we will notify you by posting the new Terms & Conditions for buying goods online on the website. If you do not wish to be governed by the revised Terms & Conditions for buying goods online, you must not place any further orders.

These Terms & Conditions for buying goods online are governed by the law of England and you and we agree to use the English courts if there is any dispute between us.

If any part of these Terms & Conditions for buying goods online is found to be invalid by law, the rest of them remain valid and enforceable.

Company information (Registered Office)

Giftwarehouse (Europe) Limited
Units 83 / 84 Trent Business Centre
Canal Street
Long Eaton
Nottinghamshire
NG10 4HN

Registered in England & Wales
Company Number 04052751

Contact us

If you have any questions relating to this website, please contact us:

  • Email: Go to our contacts page
  • Telephone: 0115 946 1173
  • Write to: Customer Services Department, Giftwarehouse (Europe) Limited, Units 83-84, Trent Business Centre, Canal Street, Long Eaton, Nottinghamshire, NG10 4HN