Returning goods after despatch

When you order from us online, you are entitled to a cooling off period after despatch, when you can return your goods without any penalty. Our cooling off period is 7 days, which includes any statutory cooling off period. This period starts the day the contract is agreed (i.e. you receive an email from us saying we have despatched your order) and ends 7 days after the day following delivery of the goods. All items with the exception of pierced jewellery are covered by this cooling off period.

Exceptions

All items with the exception of pierced jewellery are covered by this cooling off period.

Returning your goods

If you wish to return goods you have a duty to keep them in your possession and to take reasonable care of them until you return them. Please email us to inform our customer service department that you wish to return your item(s). Goods must be returned in their original condition, including immediate packaging, within the cooling off period. Returns should be sent to:

Customer Services Department
Giftwarehouse (Europe) Limited
Units 83 / 84
Canal Street
Long Eaton
Nottinghamshire
NG10 4HN

Statutory rights

Our returns policy does not affect your statutory rights. For further information on your statutory rights look at www.consumerdirect.gov.uk.